Partner Spotlight: Hilton Supply Management
Date postedMarch 25, 2025
We are proud to feature Hilton Supply Management in this month's Partner Spotlight. The company has been a Gold Partner of MHLA since 2024. Read below to learn more!
Company Overview
Hilton Supply Management (HSM) is the world’s leading hospitality procurement, logistics and end-to-end supply chain provider servicing more than 140 unique hotel brands across the globe.
Established in 1967, HSM is a global procurement powerhouse. They leverage their size and reach to drive economies of scale, forge partnerships with best-in-class suppliers and negotiate industry-leading prices on the products and services your business needs most.
The program includes:
What sets HSM apart?
HSM provides unparalleled customer benefits—including strategic global partnerships and competitive negotiated commercial terms—as the world’s leading hospitality-focused procurement, logistics and end-to-end supply chain provider. By leveraging our rapidly growing customer base of 19K+ properties worldwide, we create massive economies of scale, connecting our customers with the right products and services at the right price. We also offer tailored turnkey solutions that integrate the latest travel trends, giving participating properties a competitive advantage to capture greater market share. From real-time industry insights and dedicated advisors to total visibility into the purchasing process, partnering with HSM means getting more from your procurement provider.
What industries does HSM serve?
HSM offers sourcing in every major hospitality category, including Food and Beverage (F&B), Furniture, Fixtures and Equipment (FF&E), Operating Supplies and Equipment (OS&E), Energy, and Property Operations. We provide eProcurement access to more than 550,000 unique products and services sourced through 3.5K+ suppliers across the globe, and we also offer full-service FF&E support for new builds, conversions, renovations and beyond.
Can any brand participate with HSM?
Yes. HSM works with 140+ brands in 145+ countries and regions.
What suppliers does HSM leverage?
HSM has developed relationships with more than 3,500 suppliers across the globe, and our network ranges from contracts with industry leaders such as Sysco, Guest Supply, HD Supply, Grainger and Vistar, to partnerships with regional and locally based suppliers and distributors.
Am I required to use HSM suppliers exclusively?
While some brand agreements may stipulate sourcing requirements (e.g., required prototypical FF&E or OS&E packages), most also offer a choice of procurement service providers. HSM has one of the most flexible participation agreements within the industry, and our required participation is more of a goal than a mandate.
What cost savings can we expect immediately?
Many HSM customers begin seeing savings as soon as their next invoice—but what we pride ourselves on providing to our customers is value. Our expertise lies in making the connection for customers between operational efficiencies and incredible value, ranging from bespoke product innovations for brand partners to white glove service for property-level FF&E and F&B upgrades. While the typical HSM customer sees an annual savings of 10% over our competitors, the overall estimated value/cost benefit to our customers is much greater.
Share any recent achievements, accolades or awards your company has received that are applicable to hotels.
Company Overview
Hilton Supply Management (HSM) is the world’s leading hospitality procurement, logistics and end-to-end supply chain provider servicing more than 140 unique hotel brands across the globe.
Established in 1967, HSM is a global procurement powerhouse. They leverage their size and reach to drive economies of scale, forge partnerships with best-in-class suppliers and negotiate industry-leading prices on the products and services your business needs most.
The program includes:
- $13B purchasing power
- 145+ countries and territories
- 3K+ suppliers worldwide
- 17K properties served globally
- 500K+ unique products sourced
What sets HSM apart?
HSM provides unparalleled customer benefits—including strategic global partnerships and competitive negotiated commercial terms—as the world’s leading hospitality-focused procurement, logistics and end-to-end supply chain provider. By leveraging our rapidly growing customer base of 19K+ properties worldwide, we create massive economies of scale, connecting our customers with the right products and services at the right price. We also offer tailored turnkey solutions that integrate the latest travel trends, giving participating properties a competitive advantage to capture greater market share. From real-time industry insights and dedicated advisors to total visibility into the purchasing process, partnering with HSM means getting more from your procurement provider.
What industries does HSM serve?
HSM offers sourcing in every major hospitality category, including Food and Beverage (F&B), Furniture, Fixtures and Equipment (FF&E), Operating Supplies and Equipment (OS&E), Energy, and Property Operations. We provide eProcurement access to more than 550,000 unique products and services sourced through 3.5K+ suppliers across the globe, and we also offer full-service FF&E support for new builds, conversions, renovations and beyond.
Can any brand participate with HSM?
Yes. HSM works with 140+ brands in 145+ countries and regions.
What suppliers does HSM leverage?
HSM has developed relationships with more than 3,500 suppliers across the globe, and our network ranges from contracts with industry leaders such as Sysco, Guest Supply, HD Supply, Grainger and Vistar, to partnerships with regional and locally based suppliers and distributors.
Am I required to use HSM suppliers exclusively?
While some brand agreements may stipulate sourcing requirements (e.g., required prototypical FF&E or OS&E packages), most also offer a choice of procurement service providers. HSM has one of the most flexible participation agreements within the industry, and our required participation is more of a goal than a mandate.
What cost savings can we expect immediately?
Many HSM customers begin seeing savings as soon as their next invoice—but what we pride ourselves on providing to our customers is value. Our expertise lies in making the connection for customers between operational efficiencies and incredible value, ranging from bespoke product innovations for brand partners to white glove service for property-level FF&E and F&B upgrades. While the typical HSM customer sees an annual savings of 10% over our competitors, the overall estimated value/cost benefit to our customers is much greater.
Share any recent achievements, accolades or awards your company has received that are applicable to hotels.
Recent industry achievements and awards include:
- Ranked #1 on Fortune’s World’s Best Workplaces for 2023
- Ranked #3 on DiversityInc’s 2023 “Top Companies for Supplier Diversity” list
- Recognition as NMSDC’s 2023 Corporation of the Year
- Naming as WBENC America’s Top Corporation for Women’s Business Enterprises, 2023
- Named 2023 NBIC Internal Inclusion Advocate of the Year
- 2023 Gold Stevie Winner for Women in Business
- 2023 EcoVadis Gold Sustainability Rating
- BIG 2023 Sustainability Award winner
Primary Contact Information
Regina Boston
Director, Account Management
Regina.Boston@hilton.com
Phone 240-220-1464
Company Website
https://mysupplymanagement.com/